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FAQ

Frequently asked questions

USING YOUR AWNING

Is a Woodsmans Awning easy to put up?

Our Woodsman's Awning are designed to be straightforward and fairly quick to set-up. Once we have it laid out on the grass, the two of us can set one up in about 10 minutes. It will take longer the first time of course, but gets faster once you know what you're doing. The Woodsman's Awning comes with detailed set-up instructuns (with step-by-step colour photos) and of course we're available on the phone and by email. If you have any further questions we'll be very happy to help! View our online set-up guide here



How much space do I need for a Woodsman's Awning?

The Woodsman's Awning itself is 6m x 4m but the pitch size (that's including space for the guy ropes) is larger than that. You'll need a space thats 10m x 5m.



Does the Woodsman's Awning only go up on grass?

The Woodsman's Awning is designed to be erected on grass or soft ground thats fairly level. If you want to set one up on hard ground - such as a patio - this may be possible. Awnings can be secured into a patio by drilling a hole through the grout and then driving a steel peg (supplied with the Awning) through the hole and into the sub-base. If your patio has a concrete sub-base then you can use a heavy duty chain plate staple available from Tool Station). Do get in touch for more instructions and details. We'll be happy to advise. CONTACT US



How do I look after my Woodsman's Awning

Storing your Woodsman’s Awning. The key here is to keep everything dry!
It’s important that all the components of the Awning are put away dry and stored in a completely dry place. Moisture – such as canvas being put away when slightly damp – can cause mildew and rot to your Awning. Poles left outside will deteriorate and discolour. Caring for your Woodsman’s Awning Maintaining the wooden poles of your Awning is cheap, quick, easy and really worth it! Remove any dirt and dust (wipe back or clean with a scouring pad if necessary)

  • Make sure poles are dry
  • Use a soft cloth/rag to apply raw linseed oil mixed with white spirit. Ratio 4:1
  • Repeat this process every 6 months when in regular use. This will keep the poles supple and protected.
Please note - These Awnings are designed as temporary structures. To keep them in good condition they should be used and then taken down and stored correctly.
If you are leaving your Awning up for longer periods of time (over two weeks) in wet/damp conditions, the woodwork will require extra maintenance – application of linseed oil – to avoid discolouration.



How do I set-up my Woodsman's Awning?

View our online set-up guide.



PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by BACS and Paypal. Very soon, we'll be able to take card payments over the phone too.



RETURNS

TELL ME MORE ABOUT RETURNS & EXCHANGES

We believe that you will be satisfied with your products, however, if for any reason you are not satisfied with your purchase you can exchange it for another product, or receive a refund. This excludes bespoke and custom items.

We ask that you notify us by email or in writing within 7 days of receipt of the goods indicating if an exchange or refund is required.

See full details of our Returns Policy here.



DO AWNINGS COME WITH WARRANTY?

Our awnings are covered by a 12-month warranty against manufacturing defects.

See full warranty details here.