Frequently asked questions
USING YOUR AWNING
Is a Woodsmans Awning easy to put up?
Our Woodsman's Awning are designed to be straightforward and fairly quick to set-up.
How much space do I need for a Woodsman's Awning?
The Woodsman's Awning itself is 6m x 4m but the pitch size (that's including space for the guy ropes) is larger than that.
Does the Woodsman's Awning only go up on grass?
The Woodsman's Awning is designed to be erected on grass or soft ground thats fairly level.
How do I look after my Woodsman's Awning
It’s important that all the components of the Awning are put away dry and stored in a completely dry place. Moisture – such as canvas being put away when slightly damp – can cause mildew and rot to your Awning. Poles left outside will deteriorate and discolour.
Make sure poles are dry
Use a soft cloth/rag to apply raw linseed oil mixed with white spirit. Ratio 4:1
Repeat this process every 6 months when in regular use. This will keep the poles supple and protected.
If you are leaving your Awning up for longer periods of time (over two weeks) in wet/damp conditions, the woodwork will require extra maintenance – application of linseed oil – to avoid discolouration.
How do I set-up my Woodsman's Awning?
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by BACS and Paypal. Very soon, we'll be able to take card payments over the phone too.
TELL ME MORE ABOUT RETURNS & EXCHANGES
We believe that you will be satisfied with your products, however, if for any reason you are not satisfied with your purchase you can exchange it for another product, or receive a refund. This excludes bespoke and custom items.
We ask that you notify us by email or in writing within 7 days of receipt of the goods indicating if an exchange or refund is required.
See full details of our Returns Policy here.
DO AWNINGS COME WITH WARRANTY?
Our awnings are covered by a 12-month warranty against manufacturing defects.